All returns must be unworn, unaltered and in its original condition and packaging with tags and ribbon attached. Please submit your return request within 14 days of receiving your order and ensure any strong perfume scents are not transferred onto the product when trying on the items.
UK
Where is the returns point?
We currently have a returns point in the United Kingdom. All orders placed via https://uk.shopthecurated.net must be returned to this returns address.
I would like to exchange an item
We are currently unable to provide exchanges. Please submit your return request within 14 days of receiving your item/s. Items must be returned unworn, unaltered, in its original condition and packaging with tags and ribbon attached. Please submit your return request via our online portal: Return request
You will be charged a £12.50 return fee (this includes a free returns label) which will be deducted from your final refund amount. We do not refund original shipping charges.
I would like a refund
Please submit your return request within 14 days of receiving your item/s. Items must be returned unworn, unaltered, in its original condition and packaging with tags and ribbon attached. Please submit your return request via our online portal: Return request
You will be charged a £12.50 return fee (this includes a free returns label) which will be deducted from your final refund amount. We do not refund original shipping charges.
When will I receive my refund?
Once your return has been received and inspected, we will process your refund. Please allow up to 10 business days for the funds to clear your account, depending on your financial institution. Any items that have signs of wear or damage will be returned to the customer.
I have received a faulty or incorrect item, what should I do?
The Curated is committed to providing high quality pieces. We’re so sorry if you have received a faulty item or the incorrect item! Please submit a return request and our customer care team will resolve the issue for you as soon as possible.
Our team will inspect each return and items which have been damaged as a result of normal wear and tear, by accident, or your own misuse, will not be considered faulty.
Can I return discounted items?
Items purchased with discount are deemed final sale and cannot be processed for a return, exchange or credit online. However, sales items can be exchanged in our physical stores within 14 working days.
Late Returns
Your item(s) should be sent back to us within 28 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of The Curated AS and may only be refunded as a store credit.
Repeated Returns
We carefully monitor the number of returns made by customers and continued returns will be flagged. This may lead to the closure of your account with The Curated AS and any future orders will be cancelled.